Diptyque Help Center – FAQs
Welcome to the Diptyque Help Center. Here, you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you need further assistance, please don’t hesitate to reach out.
Orders & Shipping
How do I place an order?
You can shop our full collection of fragrances, candles, and home products on our official website. Simply add your desired items to the cart and proceed to checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
What shipping options are available?
We offer standard and express shipping to most destinations. Delivery times and fees vary depending on your location.
Can I modify or cancel my order?
If you need to make changes, please contact us immediately. Once an order is processed, modifications may not be possible.
Products & Fragrances
How do I choose the right fragrance?
Our fragrances range from fresh and floral to woody and spicy. Explore our scent families and read the notes to find your perfect match.
How should I store my Diptyque products?
To preserve quality, keep perfumes and candles away from direct sunlight and extreme temperatures.
Are your products cruelty-free?
Yes, Diptyque is committed to ethical practices, and none of our products are tested on animals.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened products in their original packaging.
How do I initiate a return?
Please contact our customer service team with your order details to begin the return process.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned items.
Need More Help?
If your question isn’t answered here, visit diptyqueperfume.com for additional support.
Thank you for choosing Diptyque. We’re here to ensure your experience with our products is exceptional.